Company Policy and Conditions of Use
Revised 10/29/04

Orders are accepted over the telephone, fax, and internet as a courtesy to our customers. For your protection, all orders will be confirmed to you by fax or e-mail.  Errors on our
confirmations must be reported within 48 hours of transmittal, otherwise we will assume the order is correct and you may be subject to cancellation or restocking fees. When ordering, have the exact number of line posts, comer posts, end posts, and gate posts needed. Each one is punched differently, so an exact count is necessary.

Order Policies:

Prices and policies are subject to change without notice. We will confirm your costs when you place an order. Unless noted otherwise, you will be billed in accordance with our current prices and policies.

Shipment Errors:

Any claims of material shortages must be reported to us within five business days after receipt of the merchandise. If the error was our fault, we will pay the freight charges to ship the correct material to you and to return any incorrect goods to us. The returned merchandise must be sent back in the original cartons. You will be responsible for all freight and restocking charges if the error is your fault.

Cancellation Charges: 

Any changes or cancellations made more than 48 hours after placement of an order, but before shipment, will be subject to a 10% cancellation fee. Any special items (including cantilever, Accent and Estate gates, specially punched posts, non-standard width gates, etc.) can not be cancelled and must be paid for in full. If your order has already shipped when you cancel, it will be considered a return and restocking fees will be charged (see Restocking Charges). 

Material Damage:

All Jerith shipments are sent F.O.B. our plant. If a damaged shipment arrives at your company, please call us  for instructions. If most of the material appears to be in good condition, accept the entire shipment and file a freight claim for the damaged parts. If you discover hidden damage after delivery, notify the freight carrier immediately

Freight Charges: 

Doylestown Fence will designate freight carriers at our discretion. If you prefer a particular carrier, however, we will try to accommodate your request. For shipments outside the continental U.S., including the Florida Keys, we will pay for the overland portion of the freight to the shipping port.

Only freight charges are paid by us. Any special service charges assessed by the freight company are your responsibility. Some of these charges include calling before delivery and storage There will be a flat $150 fee added to your invoice for any residential delivery that must be made. This residential service will include a call before delivery and a lift-gate truck if available.

If your shipment is below the minimum for free freight, you are responsible for all freight charges incurred. 

Restocking Charges: 

No returns will be accepted without prior authorization from our office. All merchandise returned to us must arrive freight prepaid and will be accepted subject to inspection. Any serious damage, such as gouges, dents, etc. will cause the piece to be scrapped and no credit will be given. Any non-standard items, such as cantilever, Estate or Accent gates, or specially punched posts, will not be accepted for credit.

Merchandise that is accepted for return to our stock will incur a 20% - 50% restocking fee of the gross material cost to cover the handling, inspection, repackaging, and recoating of the goods. The minimum charge for any return will be $75 plus any outbound freight charges. Post caps must be returned with all posts, and hinges and latches with all gates. A credit memo will be issued for all acceptable material. No reimbursement checks will be sent.

Dry, unopened Jerith cartons incur a lower restocking fee because the material in these cartons usually arrives back to us in much better condition. Cartons that have been stored outside sustain the most damage on a return trip. The sections and gates in these cartons must normally be disassembled, recoated and reassembled, and therefore the highest restocking fee must be charged. To minimize damage and maximize credit on your returns, please contact our Customer Service Department for the best way to package the material.

 Privacy: 

We take precautions to protect your identity and personal information. When you submit sensitive information via the DoylestownFence.com Web site, your information is protected both online and offline. Please read our Privacy Policy

Copyright: 

All content included on this site, such as text, graphics, logos, button icons, and images, is the property of DoylestownFence.com or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of DoylestownFence.com and protected by U.S. and international copyright laws.

Electronic Communications

When you visit DoylestownFence.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

License and Site Access

DoylestownFence.com grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of DoylestownFence.com. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of DoylestownFence.com. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of DoylestownFence.com without express written consent. You may not use any meta tags or any other "hidden text" utilizing DoylestownFence.com's name or trademarks without the express written consent of DoylestownFence.com. Any unauthorized use terminates the permission or license granted by DoylestownFence.com. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of DoylestownFence.com so long as the link does not portray DoylestownFence.com or their products or services in a false, misleading, demeaning, or otherwise offensive matter. You may not use any DoylestownFence.com logo or other proprietary graphic or trademark as part of the link without express written permission.

Disclaimer of Warranties and Limitation of Liability

This site is provided by DoylestownFence.com on an "as is" and " as available" basis. DoylestownFence.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk.

To the full extent permissible by applicable law, DoylestownFence.com disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. DoylestownFence.com does not warrant that this site, its servers, or e-mail sent from DoylestownFence.com are free of viruses or other harmful components. DoylestownFence.com will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.